While we do have a 30 day return policy for purchase on our site (www.ruggie.co), it is not our policy to offer refunds or returns on items received as Kickstarter rewards and Indiegogo perks.
The support we get from our Kickstarter & Indiegogo backers is what enables us to run and grow our business, gather customer feedback, design new products and improve existing ones. In the Kickstarter & Indiegogo community, the items that you receive after making a pledge are referred to as “rewards” & “perks” because they are not purchases in the traditional sense. They are gifts – in our case, Ruggies – that are sent to our supporters as a token of appreciation for their support of our business. In the same way that public television funds their service through the pledges of their supporters, who in turn receive gifts and continued programming, we have chosen to run and grow our business on a crowdfunded business model.
We appreciate your understanding of our policy and the support you have given us. If your reward truly offers no value to you, here are a few things that you could do in the spirit of crowdfunding…
1. Give your reward to a friend. Our products might not work for you, but there are many folks out there who might find them very valuable. We’d love for you to share our product with a friend of yours who has trouble waking up.
2. Sell your reward / perk to somebody. Many rewards & perks were purchased below the retail value – if you want to recuperate that value and possibly even more, try reselling it on eBay.
3. Give your reward another chance. Ruggie can really help you build a healthy and useful habit of getting out of bed early, but this would require you to use it consistently for a month or two. Please give it another try.
Thank you again for your support and understanding, and please don’t hesitate to contact us if you have any questions.